Lenskart apologizes after protest over dress code, updates its style guide, know the whole matter
Delhi. Eyewear retailer Lenskart has apologized after a social media backlash over an alleged internal grooming document. Apart from this, the company has issued a new ‘in-store style guide’, in which employees are allowed to wear religious and cultural symbols in the workplace. The company said in a statement released on ‘X’ that it is making its guidelines public and transparent to address the concerns of customers and the community.
In the new policy, all faith related symbols like Bindi, Tilak, Sindoor, Kalava, Mangalsutra, Kada, Hijab and Turban have been accepted by the team members. The company said, “If anyone has been offended by any of our workplace communications or felt that their beliefs are not welcome here, we are deeply sorry. This is not and will never be the identity of Lenskart.”
The controversy came to light when an alleged employee grooming policy document went viral on social media, which claimed to ban certain religious symbols like bindi and tilak. Social media users expressed their displeasure over this and demanded a boycott.
On this issue, company founder Piyush Bansal had earlier clarified that the viral document is an ‘old version’ and does not reflect the company’s current policy. He had said, “This document does not reflect our existing guidelines. Our policy does not prohibit any religious expression, such as bindis and tilaks.” He had apologized for the confusion and concern caused by this.
The company said in its latest statement that its more than 2,400 stores are run by people who work with their faith and traditions. “Lenskart is a company made in India, by Indians and for Indians,” the statement said. The company also said that in future, all its policies, training materials and communications will reflect inclusive values and it will continue to strive to maintain customer trust.
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