Buying a new car is always an exciting experience for anyone. However, a lot of times, this experience can become sour if the carmaker does not offer good after-sales service. Unfortunately, for some owners of cars from the new entrant in India – the Vietnamese electric carmaker VinFast – the ownership experience after delivery has been far from smooth. Recently, Dinesh Kumaran, Co-founder of Chennai-based DZ EV Charge Stations, has publicly shared his experience with his VinFast VF 7. In his post, he has raised concerns about after-sales support, spare parts availability, and communication from the company.
Dinesh Kumaran has shared a post on LinkedIn where he has mentioned that he purchased a VinFast VF 7 Grand Infinity from Maansarovar VinFast in Chennai in December 2025. As per Kumaran’s posts, he genuinely believed in the brand and even praised the SUV itself in the post. He said that the vehicle is excellent and enjoyable to drive.
However, his problems reportedly started almost immediately after delivery. He explained that just 12 days after taking delivery, the SUV suffered an AC valve failure, which had to be replaced under warranty. He also experienced seat noise issues, although those were eventually rectified by the company.
Following this, he then mentions a bigger issue, which began after the SUV met with an accident on June 11, 2026. He stated that the vehicle was handed over to the Chennai service centre the very next day. Now, according to Dinesh, the insurance inspection, repair approvals, and spare parts ordering process were completed without delay.
He has also specifically stated that he does not blame the service centre. Kumaran added that it had completed its part of the process and was simply waiting for VinFast to supply the required replacement parts.
Now, the major concern highlighted by Kumaran is that more than a month after the accident, his VF 7 was still lying at the workshop because the required spare parts had not arrived. And despite sending multiple emails to VinFast India, he claims that he has not received a clear repair timeline or a confirmed delivery date for the components required to repair the SUV.
The VF 7 owner, in his post, has also added that the issue goes beyond personal inconvenience. As the Co-founder of an EV charging company, he regularly uses the VF 7 to test charging stations before they are handed over to customers. So, with the vehicle remaining at the workshop for weeks, he says the delay has affected his daily business operations and resulted in additional expenses.
In his post, Kumaran has expressed his disappointment over the situation. He has also made it clear that he still likes the vehicle itself. According to him, the product is good, but it needs to be backed by dependable after-sales service, faster spare parts availability, and transparent communication with customers.
In the same post shared by Kumaran, a few other VinFast owners have come forward with their own ownership experiences. Vinay Marwaha has commented and stated his disappointment with his ownership experience. In his comment, he has described VinFast India’s after-sales service as “very poor” and said he was extremely disappointed.
Another owner, Gajendra Dudhoriaon VinFast Owners Club India, has claimed that he purchased his VinFast vehicle on May 14, 2026. According to him, within just 14 days of ownership, the SUV broke down twice and had to be taken to the Faridabad workshop on both occasions.
He alleged that despite repeated emails and calls to customer care, he only received apologies without any proper resolution. He also claimed that he had to constantly follow up himself, while no one from the company proactively contacted him regarding the issue.
Another owner has shared a short video online in which he has described his problem. Piyush Khadgi from Nagpur, Maharashtra, has stated that his vehicle, in just the first month after the purchase, has gone to the dealership four times. He added that they even replaced its motor because it was making noise. However, it has still not solved the issue, and it has stopped on the side of the road.
VinFast entered the Indian market with ambitious plans and has attracted attention through feature-loaded electric SUVs like the VF 6 and VF 7. The company has also been expanding its dealership and service network across the country.
However, as more customers are now taking delivery of their vehicles, the after-sales service quality of this automaker is getting exposed. Many people have advised the company to improve spare parts availability, quicker repair turnaround times, proactive customer communication, and efficient service support. Now, whether VinFast will be able to provide better service in the future is something we will have to wait and watch.
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