- AI-based solutions to payment services
- Digital Banking Point 2.0 with Intelligence and AI Soundbox service launched
- Ability to communicate, multilingual and real-time
Nagpur: One of the largest private sector banks in India Axis The bank, in collaboration with Hitachi Payment Services, a leading end-to-end payments and commerce solutions provider, has introduced two AI-powered innovations. By extending AI to key customer and merchant contact points, Digital Banking Point 2.0 enables customers to access banking services and receive assistance through natural language interactions. While AI Soundbox allows merchants to ask payment-related questions via voice as well as real-time (Business) facilitates getting responses. Together, this option infuses interactive intelligence into everyday banking and payment experiences, making them more accessible and connected.
Digital Banking Point 2.0: From Manipulating Screens to Communicating
Express Banking: India's first digital banking point unveiled at Global FinTech Fest 2025. Taking a giant leap forward, Express Banking: Digital Banking Point 2.0 incorporates interactive AI (AI) into the real banking experience. Earlier versions of this method have been implemented in high-traffic academic institutions and corporate campuses such as IIM Ahmedabad, Lovely Professional University, Chandigarh Group of Colleges, Capgemini and Sattva Knowledge City. The system endorses an extensible, 24×7 branchless banking model, allowing customers to access banking services at their place of study or work. The platform has catered to diverse segments such as students, salaried professionals and corporate employees, reducing dependence on conventional branches for day-to-day banking.
With the new proposition, customers can interact in natural language with an AI assistant with multilingual capabilities and get guidance on accessing services, as well as filling, validating and completing forms, reducing the need to navigate through multiple screens and menus. The solution also incorporates responsible AI principles and built-in security measures to ensure communications remain secure, consistent and fair.
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Available in both self-service and assisted modes, Express Banking: Digital Banking Point 2.0 enables services such as account opening, instant card issuance, fixed deposit registration, loan application, utility bill payment, check deposit and passbook printing. This solution can be customized according to the branch structure, service requirements and customer needs. Improved design also improves serviceability. And it integrates seamlessly into Hitachi's Android-based ecosystem of payment services, including Cash Recycling Machines (CRMs), providing a more connected omnichannel banking experience.
AI Soundbox: From payment notifications to intelligent merchant assistants
The new AI Soundbox takes the familiar payment notification device a step further, transforming it into a smart, voice-enabled assistant for merchants. With just the push of a button, merchants can ask payment-related questions and get instant responses – for example, “How many total sales did you make today?” The service is available in 12 Indian languages, making day-to-day communication more convenient for both traders and consumers across various markets.
AI Soundbox brings proactive intelligence to merchant operations by dynamically adapting to the merchant's counter environment, optimizing power and connectivity, and automatically identifying and resolving selected functional bottlenecks. By keeping devices transaction-ready, it helps reduce the risk of losing sales due to connectivity or device-related issues.
Sanjeev Moghe, Group Head, Branch Banking, South, Axis Bank, said, “We are focused on using technology to make everyday banking easier, smarter and more responsive to customer needs. Express Banking, Digital Banking Point 2.0, developed in collaboration with Hitachi Payment Services, is another step towards creating a more enabled and future-ready banking experience.”
Vineet Bajaj, Group Head – Acquiring & Cards, Axis Bank, said, “At Axis Bank, we are focused on creating solutions that simplify business operations and create significant value for merchants. Our partnership with Hitachi Payment Services for AI Soundbox brings together trusted payment infrastructure and intelligent, voice-based technology to provide merchants with a professional approach, manage day-to-day operations, and transact with more confidence. It is a collaboration for businesses across the country. It symbolizes our shared commitment to making innovation practical, accessible and effective.”
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Sumil Wickhamse, MD & CEO – Cash Business, Hitachi Payment Services said, “Through Digital Banking Point 2.0, we are bringing interactive AI to the branch banking environment, enabling customers to access banking services more easily. Together with Axis Bank, we are focused on creating intelligent and convenient banking touchpoints that will enable customers to access banking services faster and closer and enable banks to offer a more connected experience.”
Anuj Khosla, CEO-Digital Business, Hitachi Payment Services said, “Through AI Soundbox, we are taking merchant payments beyond transactions and transforming Soundbox into an intelligent assistant at the merchant counter. Together with Axis Bank, our focus is on making AI practical and purposeful—so that merchants spend less time managing technology and more time serving customers and growing their business.”