Tecnology Desk: The company's problems may increase due to Apple's iOS 18 update. Central Consumer Protection Authority i.e. CCPA has started investigation into the matter. This case is related to the alleged problems faced by iPhone after iOS 18 update. Some users have complained of malfunction in the screen and microphone.
Users allege that their phones faced problems after the update. After this, a huge amount was demanded from him for the repair. After about 75 formal complaints, the matter has reached the investigation wing of CCPA.
What problem occurred after iOS 18 update?
Some complaining users have claimed hardware failure. These include problems related to screen and microphone.
According to users, they contacted Apple when the problem arose. There is an allegation that the company has quoted a fee for the repair. Now investigation is being done to find out whether the problem is related to software update or not.
The biggest question is, whose responsibility is it?
A big question has come to light in this matter. If the phone malfunctions after the update, who will be responsible?
Users have raised questions on Apple's repair policy regarding this issue. He has also expressed concern over the rules related to warranty. The CCPA is investigating similar questions.
Questions on repair cost of iPhone also
The issue of repair cost has also been raised in the complaints. For example, the screen repair cost of iPhone 15 is said to be around Rs 27,900. In such a situation, users say that the cost of the alleged update related problem should not fall on them. However, this allegation will be confirmed only after the investigation is completed.
Apple's warranty also under investigation
The CCPA is also looking into Apple's warranty and software terms. Apple offers a limited warranty on hardware. Separate conditions apply for software. The authority is examining whether these conditions affect the rights of consumers.
What did Apple say?
Apple has denied these allegations. According to the company, it has not found evidence of any systemic problem in iOS 18. The company has said that the no-warranty condition for software is common in the industry. Apple has also talked about cooperating with Indian authorities.
What can happen after the test?
Further action will be decided after CCPA investigation. If violation of consumer rights is confirmed, action may be taken against the company.
This could include steps like fines or refunds to affected customers. The company may also be instructed to make changes in its business processes. However, the final decision will depend on the findings of the investigation.
