New Delhi:When the police officers directly listened to the citizens who came with their queues of complaints, heaps of problems and hopes for solutions, the public hearing became a strong bridge of trust between the public and the Khakis. During the public hearing held in North-West district, the police listened seriously to the problems of the people and took effective steps towards solving them.
Domestic dispute and parking became the main problem, officials gave instructions to resolve it.
About 150 to 170 complaints were received in this public hearing organized in all the sub-divisions of the district under the supervision of North-West District DCP Akanksha Yadav. Most of these complaints were related to domestic disputes, fights between neighbors and parking related problems. Deputy Commissioners of Police, Assistant Police Commissioners and station in-charges of the district listened to the citizens and gave instructions for necessary action to resolve the complaints.
Immediate redressal of 120 complaints, increased trust through communication between public and police
According to the police, out of the complaints received, 120 were resolved while necessary instructions were issued to the concerned officers for quick and effective resolution of the remaining complaints. The objective of this initiative is not just to hear complaints but also to provide timely relief to common citizens and make the police system more accountable. Direct communication was established between police officers and citizens through public hearing. This provided an opportunity to understand local problems and find practical solutions to them.