New Delhi. There is news of relief for crores of Microsoft users. The company's key services, which were being affected across the world for the last two days, have now become normal. Microsoft has informed about the complete restoration of Outlook, Microsoft 365 and other business and personal services. According to the company's service health page, by Saturday morning the affected services were working smoothly again.
Due to this technical glitch, users around the world had to face a lot of problems. After the situation became normal, the company has apologized to its customers and business partners. Microsoft said that it regrets the inconvenience caused to people due to the outage and that user trust is extremely important to it.
The company clarified on the possibility of cyber attack
There was also fear of a cyber attack after the sudden halt of Microsoft's services. However, the company dismissed these speculations and clarified that the incident had no connection with hacking, any cyber activity or AI agents. According to the company, this problem occurred due to a technical glitch during network capacity expansion and upgrade.
The company also expressed regret over the incident on social media platform X. Microsoft said it felt responsible for the inconvenience caused to customers and business associates due to the outage.
Services affected in more than 72 countries
The effect of this global outage was seen in many countries. According to the report, users from more than 72 countries faced problems in Microsoft's services. More than one lakh 30 thousand complaints were registered on Downdetector. Many important services were affected due to this technical glitch.
Email Services: Due to problems in Outlook and Exchange Online, users were not able to open their emails.
Aviation Sector: Customer support email systems of airlines like IndiGo, Air India and Akasa Air in India were affected.
financial sector: Many financial institutions had trouble contacting customers and accessing essential research reports.
Business Services: The functioning of companies was disrupted due to the impact of many business services including Microsoft 365.
Technical glitch revealed during network upgrade
According to Charles LaManna, Microsoft's executive vice president of Copilot, agents and platforms, an old technical error that occurred while increasing network capacity came to light after the recent changes. Due to this a big problem arose in the system.
While fixing the problem, the company faced technical challenges like cascading failure and thundering herd. For these reasons, it took longer than anticipated to fully restore services. The company restarted the services in a phased manner while checking the stability of the system.
Company's focus on email backlog and system monitoring
Microsoft continues to monitor the system even after core services have been restored. A large number of emails were pending during the outage. The company is now focusing on processing all these emails securely.
Along with this, Microsoft's technical team is continuously monitoring the entire network and services, so that such problem does not arise again. The company has also said that a detailed postmortem i.e. technical analysis of this incident will be released.
Dependence on cloud services increases concern
This global outage of Microsoft once again showed to what extent business, aviation and financial services around the world have become dependent on digital platforms and cloud systems. A technical glitch in the network affected operations in many countries.
Now the company faces the challenge of preventing such incidents in future. For this, it will be important to improve the network architecture and the process of increasing capacity, so that users and business institutions do not have to face such problems again.