Digital Desk. Microsoft's digital platforms, used for office and personal work around the world, suddenly became victims of technical crisis on Thursday. Due to disruption in many major services of the company, the work of a large number of users was affected. Most of the complaints came regarding the email service Outlook. Apart from this, technical problems were also seen in the services of Microsoft Teams, Copilot and Microsoft 365.
According to DownDetector, a website that monitors outages, at one time about 1.30 lakh users lodged complaints regarding Outlook. Microsoft also confirmed the disruption in services and deployed its technical teams to fix the problem.
Users faced problems in sending and receiving emails.
After around 1 pm on Thursday afternoon, complaints from Outlook users started increasing rapidly. Many people faced trouble logging into their email accounts and opening their inboxes. Some users' inboxes were not loading, while many were unable to send emails and receive new messages.
According to DownDetector data, the number of complaints has decreased slightly after reaching its highest level, but a large number of people still have problems using Outlook.
Teams, Copilot and Microsoft 365 also affected
The impact of the technical glitch was not limited to email service only. Users also faced connectivity and other technical issues on Microsoft's office communication platform Teams. There were also complaints of errors in the company's AI-based assistant Copilot and other features of Microsoft 365.
The work of offices and business institutions dependent on these digital platforms was also affected. Due to interruption in many services simultaneously, users had to face a lot of trouble.
Access to Exchange Online affected in the US region
Microsoft said in an update released on social media platform X that users in the continental US region are having trouble accessing Exchange Online mailboxes. According to the company, this issue was affecting users using the service in different ways.
Through this update the company confirmed the technical glitch. Exchange Online is a core part of Microsoft's email service, used by a large number of personal and business users.
Excessive load on server and flaw in automated testing
Microsoft's initial investigation revealed that the connectivity of the services was affected due to excessive load on a part of the company's technical infrastructure. During the investigation, technical flaws were also revealed in the Automated Health Check of the servers' functionality.
Due to this glitch many servers suddenly became unavailable. As a result, users had trouble accessing various Microsoft services.
Efforts to restore services through alternative technical process
After the problem came to light, Microsoft's technical teams started working to normalize the services. Giving information on X, the company's Microsoft 365 status account said that continuous steps are being taken to reduce the impact of the glitch.
Along with this, alternative investigation process is being adopted to find out the real cause of technical fault and to bring the down servers online again.