WhatsApp is preparing to make chatting, calling and everyday important tasks easier for its users. The new head of the company, Kunal Shah has given information about the changes related to Financial Services, AI and better communication. These include tasks like bill payment and booking.
Tech: WhatsApp, included in the world's most popular messaging platform, will not be limited to just chatting and video calls in the coming times. The Meta-owned company is now working on such features that will reduce the need for users to open other apps again and again for small tasks. Kunal Shah, the new head of WhatsApp, shared a post on social media platform
Now along with conversation, other tasks will also become easier on WhatsApp
WhatsApp's new chief Kunal Shah has made his priorities public, about five months after taking over the responsibility of the company. He told that in the last few months he tried to understand what people want from WhatsApp and what problems they face while using the app.
According to Shah, users want that they can stay in touch with their family and friends and also complete important daily tasks on this app. Keeping this need in mind, the company is working on improving the facilities related to Communication, Financial Services and Artificial Intelligence i.e. AI.
Many features related to Communities, Channels, Status and Business are already available on WhatsApp. However, with the addition of new features, using the app has become difficult for some people. The company is now focusing on making it easier than ever.
Preparation for changes in Voice Message and Video Call also
Not only text messages but also voice notes, stickers and video calls are used extensively on WhatsApp. Kunal Shah said that more than 10 billion voice messages and more than 4 billion stickers are sent on the platform every day.
Keeping these figures in mind, the company is working on a plan to make conversation related facilities easier. In the coming time, we may see improvements in features related to Voice Notes, Group Chats, Stickers and Videos.
Shah believes that the way people communicate is constantly changing. Sometimes even a small voice message or sticker is enough to get your point across. Therefore, the company wants to make these features easier and better to use.
However, complete information about which new features will come under these changes has not been given yet.
WhatsApp's focus will increase on bill payment and financial services
The second major part of Kunal Shah's plan is related to everyday financial services. He says that often people start a task by chatting on WhatsApp, but have to go to another app or website to complete it. For example, if you want to pay a bill, complete the loan related process or arrange for mobile connectivity during travel, then you have to go through many different steps.
WhatsApp wants to reduce this problem. The company is working with Financial Services and Telecom companies on such facilities so that these tasks can be done more easily.
This plan may include facilities related to bill payment, loan services and connectivity during travel. However, the company has not yet revealed the new partners and the launch date of these services.
With the help of AI, you will get information about important bookings and appointments.
WhatsApp also wants to advance the use of AI on its platform. The company's effort is that AI should not be limited to just answering questions, but should also help people in completing their important tasks. According to Kunal Shah, with the help of AI, users will be able to find the information they need quickly. Apart from this, it can also be easier to handle important things like booking and appointments.
How safe will your chats be on WhatsApp amid new features?
Amidst the news of new features coming on WhatsApp, it is natural for users to have questions about privacy. On this, Kunal Shah has said that the company will definitely bring new features, but the security of people's private conversations will remain as before. There are no plans to change the existing system that protects messages and calls.
Shah said that more than 100 billion messages are sent every day on WhatsApp. Apart from this, about 2 billion calls are also made. For an app that is used on such a large scale, it is important to maintain people's trust. This is the reason why the company is also keeping privacy in mind while creating new features.
End-to-End Encryption is available on WhatsApp's personal chats and calls. If you understand in simple language, if you send a message or call someone, then normally only you and the other person can see or hear its content. WhatsApp also cannot read the content of these private messages and calls.
According to Kunal Shah, the company wants more work to be done on WhatsApp, but it should not make it difficult to run the app. Care will also be taken to ensure that people continue to get the facility of chatting and calling as easily as before.
What benefits will WhatsApp users get in India?
In India, WhatsApp is not only used to communicate with friends and relatives. Small shopkeepers take orders from customers, many companies send important information to their customers and people also use it for payment. There are more than 50 crore WhatsApp users in the country.
UPI payment facility is already available in India through WhatsApp Pay. Now the company is working towards making bill paying and other financial services easier. If these features are made available to Indian users, it may become easier to perform many everyday tasks from a single app.