Samsung Service Problem: While buying an AC in summer, the customer not only looks at the price and features of the machine, but also makes the purchase with the hope that he will get better cooling and a good service for many years to come. But if a problem like gas leakage occurs within a few months of purchasing a new AC, then the problems for the customer may increase. One such case has come to light in a customer complaint related to Samsung AC, where the customer has claimed that the problem of gas leaking occurred in the AC only after about 6 months of purchasing it.
According to the customer, the reason for gas leakage in AC is said to be wrong installation. Regarding this problem, the customer contacted the customer support of the company and registered service request number 4442322233 on 14 September 2026. According to the complaint, the information given to the customer by the customer care after this was also not correct and the customer has termed it as wrong or misleading information.
The customer shared the entire matter on
The customer has shared this entire matter on social media platform X. According to the customer’s complaint, he had purchased Samsung AC about 6 months ago. Initially the AC was working normally, but after some time a problem related to gas leakage appeared in it. The customer says that the installation was done wrongly by the technician, after which such problem was seen. The most important part of the customer’s charge is related to the installation process of the AC. There are several technical stages in the AC installation process. Refrigerant piping, flare connections, pipe fittings and other connections between the indoor and outdoor units need to be made correctly.
Service request lodged on 14 September
According to the customer, after the problem came to light, he contacted Samsung customer support. After this, service request number 4442322233 was registered on 14 September 2026. After registering the service request, the customer expects that the authorized technician of the company will investigate the problem and explain the reason for the fault. The customer has also alleged in his complaint that during the conversation with the customer care executive, he was given wrong information and was misled.
Another customer also complained
Another customer has also complained on social media. According to the customer, there was a problem of noise in his refrigerator since July. Technicians have visited several times to fix it and different parts were also changed, but despite this the problem could not be solved. The customer says that the problem was already there and despite repeated service, he did not get relief. The problem of the customer increased further when the technician broke the gas pipeline of the refrigerator while changing the heater yesterday, after which the matter of gas leakage came to light. After the long standing noise problem was not resolved, the complaint of gas pipeline breaking during service has made the whole matter more serious.