iPhone Blast Wedding Photos Deleted Case: Mobiles have become the most important part of people’s lives nowadays. This is a device in which everything from important documents to family photos and memorable moments of life can be saved. But how would you feel if your phone suddenly explodes and years of memories are erased along with it? Same thing happened with a person from Aligarh, Uttar Pradesh. When the man’s iPhone exploded, not only did his thumb get injured, but his entire wedding album was also deleted.
Now that the phone had burst, the wedding photos and videos could not be retrieved. In such a situation, the couple got married again and got new pictures and videos made while performing the saree rituals. When this matter reached the Consumer Commission, a hearing was held regarding the fault in the phone and the responsibility of the company. The Commission ordered financial relief to the client, but refused to give the huge amount demanded for the client’s remarriage.
iPhone was getting hot
This entire sentence has happened with Premraj Singh, a resident of Aligarh. He had purchased the iPhone on August 14, 2020 for Rs 29,500. In his complaint, Premraj told that in July 2023, his phone suddenly started heating up. He complained about this problem, but no solution was found. After this, he also expressed his complaint at the shop selling mobile phones. Despite this, the problem of phone heating persisted and no solution could be found.
The phone kept in the pocket suddenly exploded
Premraj Singh told that on August 12, 2023, around 8 am, the iPhone kept in his pocket suddenly exploded. Because of this he got injured in his thumb and had to go to the hospital for treatment. Due to the phone being damaged, the data present in it was also completely lost. It contained their wedding photos and videos, which they could not restore. Premraj and his wife were shocked when the entire wedding album saved in the phone was deleted. Wedding photos are one of the special moments of life, but after the phone exploded, he was no longer left with the old record of those moments. In such a situation, both of them decided to marry again. During this time, rituals were again performed and guests were invited. Photographs and videos were taken so that the memories of their wedding could be preserved afresh.
Consumer Commission held the company responsible
After this incident, Premraj Singh lodged a complaint in the Consumer Commission. After considering the evidence presented here, the District Consumer Commission passed an order in favor of the customer in the matter related to phone malfunction and lack of service. The Commission directed Apple India and the sellers of mobile phones to immediately provide financial relief to the customers.
Following the commission’s order, the customer was given a phone worth Rs 29,500 along with compensation of Rs 36,139 spent on treatment and Rs 5,000 towards litigation expenses. Apart from this, orders were also issued to return the amount at the rate of 10 percent annual interest on the price of the phone. In this way, Premraj got relief from the loss caused due to phone malfunction and injury.
Wedding expenses not received
In his complaint, Premraj Singh had also demanded compensation from the Commission for organizing the marriage ceremony again and for mental distress. His total demand was around Rs 99.29 lakh. This also included an amount of Rs 51 lakh for organizing the re-marriage. However, the Consumer Commission refused to give the huge amount demanded.
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FAQ
Where did the iPhone explosion incident happen?
This case is from Aligarh district of Uttar Pradesh, where this accident happened with a person named Premraj Singh.
How much compensation did the Consumer Commission order?
The Commission ordered to pay 10% annual interest along with the cost of the phone, medical expenses and litigation expenses.
Did the company have to pay the expenses of the re-marriage?
No, the Consumer Commission rejected the huge demand of Rs 51 lakh for organizing the re-marriage.
What was the main reason for the phone exploding?
The phone’s battery was continuously overheating, which later burst due to an internal fault.
How to avoid incidents like mobile explosion?
If the phone heats up, immediately show it to the service center and keep taking backup of your data from time to time.