New Delhi: In a significant move aimed at ensuring swift and effective resolution of workers’ issues, the Gautam Buddh Nagar administration has launched a dedicated call center for grievance redressal.
The facility, set up by the office of the Additional Labor Commissioner in Noidawill operate from the G-25A office located in Sector-3 and is expected to benefit a large number of workers across the district.
Additional Labor Commissioner Rakesh Dwivedi said the initiative addresses long-standing challenges faced by workers in communicating their concerns to authorities. The call center is designed to simplify the complaint process and ensure faster redressal.
Workers can register grievances through the helpline number 0124126892.
An email facility has also been introduced, allowing complaints to be sent to the official email ID complaint.dlcnoida@gmail.com for added convenience.
According to the administration, this initiative is expected to not only streamline the complaint registration process but also enhance transparency and accountability in addressing workers’ concerns. All complaints received through the call center and email will be closely monitored to ensure prompt action and resolution.
The move is expected to particularly help industrial workers, many of whom previously had to make repeated visits to government offices to resolve their issues. With the new system, they can now connect directly with authorities through a simple phone call or email, saving time and effort.
The district administration has encouraged workers to actively use the facility and report concerns promptly to enable swift resolution.
(DD News)
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