As soon as we reached the station, we found out that the train was cancelled? Don’t panic, this step by step guide will save you time, money and hassle!

Train Cancel Step by Step Guide: When you reach a station and find out that your train has been cancelled, it is normal to feel worried. The rain has caused disruption in the entire Western Railway network.

Dozens of trains including Vande Bharat, Shatabdi and Karnavati Express have been suddenly canceled due to water logging and gravel erosion on the tracks at Bilimora Junction and Gholwad-Umargam section. Thousands of passengers going from Rajasthan to Mumbai are still stranded on the platform. If you ever find yourself in a similar situation, don’t panic. Know what to do in such a situation.

First of all, check train status

Rumors often spread at the station, so instead of trusting rumours, check the status of your train yourself. Find out whether the train is completely canceled or only partially cancelled. To do this-

• Check live status on NTES app or website.
• Open your booking in the IRCTC app.
• Call railway helpline 139.
• Inquire at the station inquiry counter.

What to do if you have an e-ticket?

If you have booked an e-ticket through IRCTC and the Railways has canceled the train, in most cases, there is no need to cancel the ticket separately. As per the prescribed rules, Railways refunds the full fare in your bank account. However, always check the refund status in your IRCTC account.

What should counter ticket holders do?

If the ticket was purchased from a railway reservation counter, you will have to cancel it at the nearest reservation counter. According to the rules, full refund is given if the train is cancelled. So keep your ticket safe and do not delay.

What to do if the journey is urgent?

• If you have to reach your destination on the same day, consider other options instead of just waiting for the train.
• Are there any vacant seats in any other train on the same route?
• Is there any bus service available?
• If necessary, take another train to a nearby city to complete the remaining journey.
• Look for cab-sharing or carpooling options to reduce expenses.
• Sometimes, taking a slightly different route can help you reach your destination on time.

What will happen if the train gets canceled for a while?

Not every canceled train is completely stopped. Many trains run only half way. In such a situation, check the station where the train is going. From there you can take a bus, another train or a taxi. Due to this there will be no need to cancel the entire journey.

What to do if you get stuck at a station?

• Keep your mobile phone fully charged.
• Let your family know about your location.
• Keep food items with you.
• Keep listening to Railway announcements continuously for any updates.
• Don’t believe rumors on social media.

Remember Railway Helpline Number

Railway helpline number 139 is very useful in difficult times. You can find information about train cancellations, live status, refunds and other important information here.

Always do these 5 things before traveling

• Check live running status of trains.
• Check updates on IRCTC or NTES.
• If necessary, call 139 helpline.
• Keep extra time for the station.
• Have a backup travel plan during the rainy season.

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