The online product turned out to be defective? Customer care is also not being heard, complain on this government helpline

Online Product Complaint: Online shopping has become an important part of people’s lives today. People like to shop online for goods ranging from smartphones to electronics, clothes, household items and groceries. E-commerce platforms have certainly made shopping easier, but it also brings with it many problems. Many times customers receive the ordered goods in damaged condition, and sometimes fake or wrong products are delivered. In some cases the process of return and refund also becomes very difficult. Some customers take help of customer care, but many times no positive response or solution is received.

We are going to tell you in detail about what to do and where to go in such a situation. If you are also troubled by this problem, then you can lodge a complaint on a government helpline number.

Where can I complain?

If you have received any wrong or defective product, then first of all you should complain to customer care. If your complaint is being ignored then you can go somewhere else for further complaint. Recently, the Department of Consumer Affairs has shared a post on its official social media handle X. National consumer helpline has been given in this post, with the help of which you can solve your problem. For such problems, you can complain on 1915 or scan the QR code.

When and who can complain?

If you have received a wrong product then you can complain on this helpline number. Before filing a complaint, you have to keep some things in mind. Before complaining, you should have the product bill, receipt and payment details. If your product is defective then take a photo of it and then proceed further. If you complain with all the records, your problem can be resolved quickly.

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