Customers upset with Samsung! Laptop motherboard damaged after 1 year, cable pin broke in 22 days, service center refused warranty

Samsung Service Issue: When purchasing an expensive electronic product, the customer not only pays the price of the device, but he also spends the money with the hope that the product will be reliable and in case of any malfunction, he will get the support of warranty and service of the company. But, many customers often get stuck after coming to Samsung and later they are not able to get good service. When a customer faces repeated malfunctions in a short period of time and does not get help even from the service center, then his problems increase considerably. One such case has come to light regarding Samsung’s product, where the customer has expressed his displeasure regarding the company’s product and after-sales service.

The customer has expressed his anger on social media platform X, where he has mentioned each of his problems. The customer says that he had purchased a Samsung laptop last year and within a year its motherboard got damaged.

The customer has shared the entire incident on social media platform According to the customer, after this he purchased a Samsung cable on August 25, 2026, but within about 22 days the pin of the cable broke.

In the complaint, the customer alleges that when he took it to the service center, the service center flatly refused to give warranty. In his complaint, the customer also expressed his displeasure about the product experience of the company and said that he is continuously getting bad experience. However, this is a personal allegation of the customer. Whether any response or solution has been received from Samsung in this matter or not.

From the customer’s point of view, if an expensive laptop starts giving serious hardware problems just a few days after the completion of one year warranty, then naturally he can expect more proper service from the company. In such cases, the customer should first preserve the invoice, warranty terms, service report and test report of the device. The customer purchased the cable on 25th August and within 22 days the pin also broke. The customer alleges that when he went to Samsung’s service center with the faulty cable, it was refused to accept it under warranty. Warranty rules may vary for electronic accessories.

At the same time, another customer has also complained on According to the customer, before the update the phone was working properly and there was no such heating problem. The customer has asked Samsung to investigate the problem and resolve it quickly.