The eatery’s Those 240 outlet acknowledged on Monday that it had failed to provide the diners with an itemized receipt and apologized for the incident, AsiaOne reported.
“This was a lapse in our service management, and we are truly sorry,” the restaurant said in a statement posted on Facebook.
However, it maintained that the group had been charged according to the listed menu prices.
“All dishes at our outlets are clearly displayed with their prices, except for selected seafood items, which are charged at market rates,” it said.
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People queue at a hawker center in Singapore on May 16, 2021. Photo by AFP |
The eatery added that it was upgrading its cashier system and providing additional training for new staff in response to the customer’s feedback.
On Oct. 28, one of the 10 diners took to social media, saying the group had requested a breakdown of the dishes ordered and their individual prices but received only a receipt showing the S$180 total, according to Shin Min Daily News.
The incident sparked mixed reactions online, with some netizens accusing the restaurant of overcharging the customers.
Heng Long Teochew Porridge is a highly popular eatery brand in Singapore, specializing in plain rice porridge served alongside a selection of 50 to 100 side dishes prepared in the authentic Teochew style—including braised items, steamed fish, pork offal, pork belly, eggs, and various seafood.