Homes that subscribe to Sky TV must beware of a new scam that could hand over personal information to cyber crooks. The latest attack, spotted by the Express.co.uk technology team, begins with a simple phone call from what appears to be a UK number. Once answered, the scammer begins by asking if you are happy with your current Sky package. This is a vital question for them as it quickly filters out people who don’t subscribe to this TV platform.
If the answer is yes, the next step is for them to ask how much the last bill was; this is then followed by the enticing offer of a new price that offers almost 50 per cent off.
With the current cost-of-living crisis still hurting wallets, it may sound like a deal too hard to turn down, but beware. Those agreeing to the new price are then asked for personal information such as email addresses and contact information.
It’s at this point that online crooks can begin sending malware to devices or gather payment details which can be used to steal money.
If the scammers get a hint that a customer is onto them, they instantly hang up and move on to a new victim. It’s now vital that anyone getting a call from “Sky” takes a minute to think before handing over any personal information.
A good way to tell if the call is genuine is that scammers will never address the caller by their real name, as they don’t know it. They also don’t have any account details. If you’re suspicious, just ask them a few questions like “Can you please address me by name?” or “What extra channels am I getting over what I already have? “to find out if they’re really from Sky.
Sky has plenty of advice on its website about avoiding attacks with the company saying, “We work to block scam calls and messages and monitor suspicious activity. But it’s still important to stay alert. Scams can happen to anyone. Criminals often try to rush you or catch you off guard and may pretend to be brands you trust.”
The simple tips include stopping if something feels wrong. Don’t open links or attachments, reply, share details or follow instructions.
If you aren’t sure, check using a trusted route. Go directly to sky.com, use the My Sky app, or get in touch with Sky using details you already know are genuine.
Finally, Sky says customers must act if something doesn’t look right and go to the Report a fraud website to find out what to do next.
This latest Sky scam follows a similar attack where calls suggest accounts are about to be suspended.
In a security post on its website, Vodafone said: “Phishing is a technique used by criminals to try and steal information about a person’s identity. This can be done by email, text or even over the phone.
“Always take a moment to review emails and texts, and don’t be pushed into an immediate action