WhatsApp Business AI Feature: This new AI tool is like a digital assistant for small shopkeepers, which will automatically answer the common questions of customers. Merchants can feed information like price, discount and delivery of their goods in it, after reading which AI will keep giving correct information to the customers.
WhatsApp Business AI Feature: WhatsApp has recently introduced a very useful ‘Business AI’ feature for Indian small businessmen, which can change the way they work. Now small shopkeepers will be able to respond to their customers day and night i.e. 24/7, take orders and increase their sales without any special technical knowledge or heavy software. This new AI system also works in regional Indian languages, which simply means that local businessmen will be able to take their business to new heights by connecting with customers in their own language.
How important is the new AI feature for shopkeepers?
This new AI tool is like a digital assistant for small shopkeepers, which will automatically answer common questions of customers. Merchants can feed information like price, discount and delivery of their goods in it, after reading which AI will keep giving correct information to the customers. The best thing is that soon customers will be able to make payments through UPI during chat itself. If a customer asks a question that the AI doesn’t understand, the shopkeeper can intervene and handle the matter himself.
How helpful is it for small businessmen?
Let us tell you that many small shopkeepers in India do their work through WhatsApp, but often due to workload or receiving messages at night, they are not able to respond to customers, due to which orders are lost. This new AI feature has been introduced to solve this problem. According to Meta India, small traders lack staff and time, so this AI will be active all the time in their place and will respond to the customers immediately so that no business opportunity is missed.
Support will be available in Indian languages
WhatsApp has created this AI feature especially for India, which can understand Hindi and other local languages. The biggest benefit of this will be to the traders of small towns and local markets, because they will now be able to use technology without worrying about language.
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For whom is this facility available now?
Currently this facility is available for those small traders who run WhatsApp Business app and follow the necessary rules of the company. In the coming few weeks, it will be launched for more business users, so that more people can take advantage of it.
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