GCC Hiring Moves Beyond Technology
India’s Global Capability Centres (GCCs) are rapidly expanding beyond traditional technology roles, with demand for non-tech professionals expected to reach around 5 lakh jobs by 2028according to a report by workforce solutions firm Quess Corp.
The shift highlights how multinational companies are increasingly using their Indian GCCs for business operations, transformation, decision-making and specialised functions rather than simply technology support.
Non-Tech Hiring Rises 17.2%
Demand for non-tech GCC talent increased 17.2% year-on-year in the first half of 2026. Sales operations, finance and business operations together accounted for more than 60% of non-tech demand.
However, these jobs are becoming increasingly digital. Professionals in traditionally non-technical functions are now expected to work with analytics, automation, digital platforms and artificial intelligence.
Nearly one in three business operations roles requires such digital capabilities, while around one in four finance, risk and governance positions increasingly demands similar skills.
Mid-Career Professionals in High Demand
Experienced professionals are emerging as the biggest beneficiaries of this trend. Those with 7–12 years of experience accounted for nearly 60% of non-tech GCC hiring demand in 2025.
This segment is projected to grow at a three-year compound annual growth rate of 21%, reaching approximately 2.5 lakh professionals in 2026.
GCCs are looking for people who can manage stakeholders, own business processes, lead transformation projects and deliver measurable business outcomes.
Bengaluru Still Leads, But Hiring Is Spreading
Bengaluru accounted for nearly 25% of non-tech GCC demand during the first half of 2026. Delhi followed with 12%, Mumbai with 10%, Hyderabad with 9% and Pune with 7%.
Importantly, emerging locations and Tier-2 cities together accounted for nearly 35% of non-tech GCC demandsuggesting that the next phase of GCC expansion could spread employment opportunities beyond India’s established technology hubs.
Healthcare and BFSI Drive Demand
Pharmaceuticals and healthcare generated the strongest demand for non-tech GCC professionals, followed by banking, financial services and insurance (BFSI), and technology and product companies.
Key areas include governance, compliance, analytics, business transformation, digital operations and AI-enabled processes.
A New GCC Workforce
The trend signals a broader transformation in India’s GCC ecosystem. Instead of functioning mainly as back-office or technology support centres, GCCs are increasingly taking responsibility for strategic business functions.
For professionals, this means domain expertise alone may no longer be enough. Combining business knowledge with digital, analytical and AI capabilities is becoming increasingly valuable.
Summary: India’s non-tech GCC job demand could reach 5 lakh by 2028with hiring already growing 17.2% year-on-year. Sales, finance and business operations are leading demand, while AI, analytics and automation are reshaping these roles. Mid-career professionals and talent in emerging cities are expected to benefit as GCCs take on increasingly strategic responsibilities.