You and all of us often go to petrol pumps to fill petrol and diesel. But do you know that petrol pump is not just a place to buy fuel? According to Indian rules and regulations, at every petrol pump many such facilities are provided to the customers and common citizens which are completely free. Unfortunately, due to lack of awareness, most car and bike drivers are not aware of these features till date.
Next time you go to fill petrol or diesel in your car, you must know about these 9 free facilities available at the petrol pump.
Air filling facility in vehicles
At the petrol pump, you can fill air in your bike, car or any vehicle absolutely free of cost. You do not need to pay a single rupee for this. Generally, electronic air filling machines are installed for this at all petrol pumps and an employee is also deployed there to operate it.
clean drinking water
If you feel thirsty in the scorching heat or while travelling, you can without any hesitation take drinking water from the petrol pump. It is mandatory for every petrol pump owner to make free arrangement of pure and cold drinking water in his premises through RO or water cooler.
Clean washroom facilities
Finding a washroom while traveling often becomes a big problem. But using the washroom or toilet at the petrol pump is absolutely free for the general public. Anyone, whether purchasing fuel or not, can use the washroom at the pump and no fee can be charged for it.
Free call facility in case of emergency
If your car breaks down on the way or there is an emergency and your phone is not working, you can make a free call from the petrol pump. It is mandatory for petrol pump owners to provide this facility to contact their relatives or mechanic in case of emergency.
First aid box
In case of a road accident or any minor injury, the facility of first aid box is also available absolutely free at the petrol pump. It is mandatory to have necessary medicines, bandages and ointments. The special thing is that the medicines present in this box should not be expired.
Use of fire safety devices
Strict safety standards apply at petrol pumps. If a vehicle catches fire while refueling or in the vicinity of the premises, the fire safety devices available there can be used free of charge.
Clear notice of working hours and holidays
It is necessary for every petrol pump to have a notice board on which clear information about the opening, closing time and weekly holidays of the pump is written. This provides accurate information about time to the customers.
Complete details of pump owner and company
There should be a notice board at such a place in the petrol pump premises where the name of the petrol pump owner, the name of the concerned oil company and the necessary contact numbers are written. With this, in case of any emergency or inconvenience, customers can directly contact the responsible person.
right to receive fixed bill
It is your right to get the bill after filling petrol or diesel in the car. No petrol pump employee can refuse to give you a fixed bill. The biggest advantage of a fixed bill is that if any irregularity is found in the quantity or quality of the oil, a complaint can be lodged on the basis of the bill.
Where to complain if facilities are not available?
If any petrol pump refuses to provide you these 9 facilities for free or asks for money for them, then you can lodge a complaint. Official portal of AAP Central Government pgportal.gov.in You can lodge a complaint online by visiting or directly contact the petrol pump owner. Apart from this, you can also visit the official website of the concerned petroleum company (like IOCL, BPCL, HPCL) and tell your problem on their toll-free number or email ID.