- ATM fraud with customer
- SBI will provide compensation
- A big decision of the court
SBI ATM Fraud : Everyone deposits a part of their income in the bank for savings. It can withdraw and re-deposit as per requirement. But imagine if your hard earned money is in the bank and suddenly lakhs of rupees are withdrawn from your account without your knowledge. Anyone would panic and immediately complain to the bank. However, if the bank is unable to provide any documents related to the transaction, the matter becomes serious. Then who will give you your money” )
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A similar situation happened in this one case. This happened with a customer of SBI. From whose account more than one lakh rupees were withdrawn and transferred without their permission. The matter then reached the Consumer Commission, which ordered the bank to compensate the customer.
The bank had to pay compensation
In this case, the Delhi State Consumer Disputes Redressal Commission ordered the bank to pay damages to the customer, including refund of ₹1.30 lakh and an additional ₹10,000. Further, since the matter is dated 12th October 2018, the Commission also ordered interest at 6% per annum on the amount from that date.
How was the money withdrawn from the account?
In a single day, four ATM transactions took place from the customer's account, in which ₹80,000 was withdrawn. Apart from this, two separate bank transfers of ₹40,000 and ₹10,000 were also made. A total of ₹1.30 lakh was withdrawn from the customer's account.
CCTV footage of ATM transactions sought
A customer requests CCTV footage of ATM transactions from the bank to identify who withdrew the money. Despite this, SBI could not provide CCTV footage or records related to the transactions to the Consumer Commission.
When did the customer realize this?
When the customer updated his passbook, he noticed that a large amount had been withdrawn from his account a few days back. He then filed a complaint with the bank, which was then forwarded to the Delhi State Consumer Disputes Redressal Commission.
Do this if you experience ATM fraud
In case of any unknown transaction from your bank account, inform your bank immediately.
In case of ATM fraud, block your card immediately.
Write down the details of the transaction, such as the date, amount and time.
File a written complaint with the bank.
File an FIR at the police station.
If necessary, ask the bank for transaction records and CCTV footage.
Keep all evidence related to the transaction.
If the bank does not listen to you or solve the problem, you can file a complaint with the Consumer Commission.
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