Shock to Maruti Suzuki in E20 case, Commission ordered to give new car, otherwise Rs 20 lakh will have to be returned.

E20 Compatible Car: An important decision has come out from Chhattisgarh’s capital Raipur regarding E20 petrol, which has attracted the attention of both the automobile industry and vehicle owners. Let us inform that the District Consumer Disputes Redressal Commission has directed Maruti Suzuki India to provide a new E20-fuel compatible car of the same model to the complainant within 45 days. If the company fails to do so, it will have to refund the cost of the vehicle amounting to Rs 20,50,494. Apart from this, the commission has also ordered to give Rs 1 lakh for mental agony and Rs 10,000 for the expenses of the case.

Engine problems started after filling E20 petrol

According to the complainant, after using E20 petrol in the car, the engine started having continuous problems. The performance of the vehicle was affected, problems like engine misfiring occurred and despite several repairs at the authorized service center, the fault was not completely rectified. The consumer claimed that the engine problem started after using E20 petrol and continued. On this basis he lodged a complaint with the Consumer Commission.

The commission did not consider the company’s argument sufficient

During the hearing, Maruti Suzuki said that the vehicle in question is suitable for E20 petrol and the engine failure could also be due to normal wear and tear or lack of maintenance. But the Commission was not satisfied with this argument. The Commission also observed that at many petrol pumps only E20 petrol was available leaving the consumer with almost no option to choose another fuel. Records also revealed that the vehicle was taken to the service center several times but the problem was not completely resolved. The Commission considered this to be an important fact in favor of the consumer.

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Why is this decision considered important?

This decision is considered important from the point of view of consumers’ rights in disputes related to E20 petrol. This indicates that if the claim of harm to the consumer due to the use of a new fuel is proved on the basis of available evidence, then the liability of the companies concerned can be fixed. But this decision has been given only on the basis of the facts of this case and the evidence presented. This does not mean that E20 petrol will cause such problems in every vehicle. In future, courts may take different decisions in such cases according to the available evidence and circumstances.